Return policies


The customer has the opportunity to exercise the right of withdrawal, which means deciding to return the item to the seller without giving any reason, within 14 calendar days from delivery (or from the delivery of the last item, in case of separate deliveries).

The Seller is not obliged to reimburse additional costs, if the consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Seller.

In the case of withdrawal made by Courier, the Seller may withhold reimbursement until it has received the goods or until the Customer has demonstrated that it has returned the goods, whichever situation occurs first.

In order to exercise the right of withdrawal, the Customer may send an explicit statement via the email address, of his/her decision to withdraw.

Following the provisions of the preceding point, the customer will receive an email confirming the exercise of the right, containing instructions for the return of any received, to be sent no later than the next 14 days to:

RUSSO CAMMEI SRL – Piazzale Luigi Sapio, 4/5 – 80055 PORTICI (NA) – ITALY

In case of withdrawal, the consumer will be refunded the payments he made, including delivery costs (with the exception of additional costs arising from the possible choice of a type of delivery other than the least expensive type of standard delivery offered as mentioned above), without undue delay and, in any case, no later than 14 days from the exercise of the right of withdrawal. Refunds will be made using the same means of payment used by the Consumer for the initial Order.

It is without prejudice to the Customer’s right to request a refund by a different means of payment. In this case will be borne by the customer any additional costs arising from the different means of payment.

The refund may be suspended until receipt of the goods or until the consumer demonstrates that he has returned the goods, if earlier.

The right of withdrawal is excluded for all categories of goods included in art. 59 of the Consumer Code and, specifically, for the following goods

– goods made to measure or clearly personalized.